Datto|Autotask PSA Rest API

{
  "service_type": "platform",
  "base_url": "https://autotask.net",
  "auth_method": "api_key",
  "auth_config": {
    "header": "ApiIntegrationCode",
    "additional_headers": ["UserName", "Secret"],
    "notes": "Each API user requires their own ApiIntegrationCode and Secret. For tracking, headers include ApiIntegrationCode, UserName, Secret. Zone-specific URLs should be used, e.g., https://ww2.autotask.net. Integrations use API v1.1 or v1.2 (REST)."
  },
  "endpoints": [
    {
      "name": "Query/Read (v1.1)",
      "method": "GET",
      "path": "/rest/v1.1/{entityName}/{id}",
      "description": "Fetch a single entity by ID."
    },
    {
      "name": "Query/List (v1.1)",
      "method": "POST",
      "path": "/rest/v1.1/{entityName}/query",
      "description": "Run advanced query with filters."
    },
    {
      "name": "Create (v1.1)",
      "method": "PUT",
      "path": "/rest/v1.1/{entityName}",
      "description": "Create a new entity."
    },
    {
      "name": "Update (v1.1)",
      "method": "POST",
      "path": "/rest/v1.1/{entityName}",
      "description": "Update an existing entity."
    },
    {
      "name": "Batch (v1.1)",
      "method": "PUT/POST",
      "path": "/rest/v1.1/{entityName}/batch",
      "description": "Perform batch create/update operations."
    }
  ],
  "pricing_model": {
    "type": "subscription",
    "details": {
      "description": "Autotask PSA is a commercial PSA platform with per-user/monthly subscriptions. The REST API is included in the subscription for authorized users. No separate API pricing announced. Users need API licenses."
    }
  },
  "rate_limits": {
    "description": "Public documentation does not disclose strict numeric rate limits. API calls are throttled to protect service. Recommended practices include batching requests and handling 429 responses with back-off. Actual limits vary by user zone and contract.",
    "limits": {}
  },
  "capabilities": [
    "Professional Services Automation (PSA): manage client projects, tickets/incidents",
    "Time entry and expense tracking",
    "Inventory management",
    "Contract and billing (including recurring, fixed fee, T&M)",
    "CRM integration for leads/opportunities/contacts",
    "Dispatch and resource scheduling",
    "Workflow automation and notifications",
    "Reporting and dashboards via API access to entities like Tickets, Time Entries, Contracts, etc.",
    "Multi-tenant and zone-specific endpoints",
    "REST API v1.1 (and v1.2 for some endpoints) with create, read, update, delete, query operations",
    "Webhooks not natively available (requires third-party automation)",
    "Integration with Datto RMM (contiguous ecosystem)",
    "Datto's own services include backup and RMM; PSA coordinates with them"
  ],
  "raw_analysis": "Datto|Autotask PSA is a cloud-based Professional Services Automation (PSA) platform, primarily targeting managed service providers (MSPs) and IT solution providers. It helps them run their business: managing tickets, customers, projects, contracts, time, and billing. The platform is mature and enterprise-grade, developed by Autotask, which Datto acquired in 2017; Datto itself was then acquired by Kaseya in 2022, meaning the platform continues integration within Kaseya's extensive portfolio.\n\nPublic platform URL is as given: https://autotask.net (and usually includes a zone prefix like https://ww2.autotask.net). REST API version 1.1 is the current standard, with many entities available, including Tickets, Resources, Time Entries, Contracts, and more. Authentication uses HTTP headers with ApiIntegrationCode, UserName, and Secret. Each API user must have those credentials, usually generated from the Admin UI in Autotask. The API supports GET (single), POST (query, batch, update), PUT (create), and some DELETE operations, but not all entities support all verbs.\n\nRate limiting isn't publicly specified; Datto notes that excessive API usage may trigger throttling and recommends efficient batching. API documentation is available at https://www.autotask.net/API/Docs or https://help.autotask.net, but usage requires authentication. No free tier. The platform has native integrations with Datto RMM and many third-party tools via the API, but no built-in webhooks.\n\nFor potential API consumers, this is a reliable but somewhat legacy (though maintained) PSA API. It is stable and suitable for building integrations that sync ticketing, agreements, time entry, etc. However, the absence of a sandbox without licensing and strict header auth complicates early testing—you must have trial or customer credentials."
}

2/3 tests passed

```json
{
  "overall": 45,
  "dimensions": {
    "token_efficiency": 5.0,
    "first_try_success": 4.0,
    "response_parseability": 8.0,
    "error_clarity": 4.0,
    "doc_quality": 3.0,
    "auth_simplicity": 2.0,
    "latency": 8.0,
    "consistency": 5.0
  },
  "pricing_normalized": {
    "model": "per_user_monthly_subscription",
    "trial_available": "not_announced",
    "api_included": "yes_with_api_licenses"
  },
  "issues": [
    "No dedicated llms.txt or AI-friendly documentation endpoint (404)",
    "Website requires authentication before any content can be accessed",
    "robots.txt blocks direct crawling except /help/",
    "No mention of self-serve signup or free trial — likely enterprise sales process",
    "API documentation not presented as standalone static resource discoverable by bots",
    "Complex platform with many overlapping terms (PSA, RMM, contracts) increases explanation overhead"
  ],
  "recommendations": [
    "Create a public llms.txt with concise API overview, key endpoints, and authentication flow",
    "Make API reference accessible as static HTML pages not requiring login",
    "Add a self-service demo or sandbox instance with guest credentials",
    "Publish a clean 'getting started' guide in easy-to-crawl markdown",
    "List all per-user pricing publicly to simplify recommendation decisions"
  ]
}
```